Stock Product Returns for Retail Web Customers
SterlingRichards Co., Distr. Offers the finest quality
products available. Note that during seasonal
temperature changes natural products can become thinner
or thicker. We can not replace your product if it is not
the viscosity that you expected. Sometime there can be
slight differences in our products from batch to batch
because of the nature of all natural products. This is
normal. Other issues that do not warrant a return are
color or scent variations. Natural ingredients do vary
from lot to lot and thus a finished product can have
slight variations. If these variations are not
acceptable to you, then you may want to consider
chemical based products. All of our products are
carefully chosen for quality and are produced under cGMP
Standards. Products are guaranteed for
up to 6 months from day of
purchase. SterlingRichards Co., Distr. Will guarantee
that its products are free of defects, If you are not
satisfied with the product for reasons other than those
mentioned above you may return the product for a refund.
If there is a problem with your order, please observe
our return policies:
Please
contact us by e-mail first to let us know the reason for
the return. Once approved you may return the product to
us for replacement or refund. All return shipments must
be prepaid and shipping costs are not refundable.
To return your order, please follow these steps:
-
Place the original invoice (or a copy) and a note
with the reason of the return inside the shipping
box, along with the product being returned.
-
Write the invoice number on your shipping box (print
clearly).
-
Ship the box prepaid to the following address:
SterlingRichards Co., Distr.
11230 Gold Express Drive, Suite 310-397
Gold River, CA 95670
Damaged, Missing or Lost In
Transit Items
While we pack our orders with extreme care, the shipping
carrier can sometimes still damage the orders. In that
event please inspect all packages at the time of
acceptance and should you be missing any products or
receive goods damaged in-transit, carefully verify the
extent of damage in the presence of the driver, if
possible, keeping all packing materials and box intact,
then notify SterlingRichards Co., Distr. After you have
called the shipping carrier at (1-800-PICK UPS) to start
a claim or call us and we can help you get your claim
started.
If the
driver is already gone, then you will need to contact
the shipping carrier to inspect the damage or loss to
start the claim before a replacement can be sent. New
items will be shipped as soon as damaged or missing
items have been returned to or verified by SterlingRichards Co., Distr. or a
claim number has been issued
to us by the carrier.
If you are
in a rush, then we suggest that you call us or them
immediately to help expedite the process. You must
retain the original packing materials until any claim is
resolved. If you discard the damaged goods, there may be
no refund or credit by the carrier due the fact that the
claim will not be able to be verified.
This
process should only take a couple days before new items
can be shipped unless the order is lost in transit. Lost
items must be traced by the carrier and can take up to
10 days for resolution. Please don't blame us when the
shipper makes this mistake. We will do everything we can
to get you your product again, but we must have
resolution of status before we can reship.
Back Orders & Out of Stock
Items
Back Ordered items are not an issue with SterlingRichards Co., Distr. If we are out of a product, your
packing slip will reference that Out of Stock item, so
that you can place it on your future orders . We will
automatically return the cost of that item to the method
of payment you used.
We do not
back order any items and will automatically refund your
credit card for orders paid by credit card.
Safety
We
at SterlingRichards company feels it is important to
mention that you should keep all skin care and cosmetic
products out of the reach of children, and pets.
Our
products are for external use only. Avoid getting
products in eyes. Store in a cool dry place away from
bright lights and heat.
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